Refund Policy for GentleMountSignal
At GentleMountSignal, we strive to provide delicious, high‑quality meals and a pleasant dining experience. If you are ever unsatisfied with your order, this policy explains how you can request a refund or exchange for items purchased through gentlemountsignal.xyz or at our restaurant locations. Last updated: October 13, 2025.
1. Eligibility for refunds
Refunds are considered for meals that are prepared incorrectly, spoiled, or delivered cold or late, or for orders that do not match the items listed on the receipt. We cannot offer refunds for items that have been consumed, or for complaints made after 14 days from the delivery date. If you have dietary restrictions that were not fulfilled, please contact us within 7 days of receiving the order so we can review the case.
2. How to request a refund
To request a refund, please reach out to our customer team at +1 212-555-0123 or via the contact page at gentlemountsignal.xyz. Include your order number, a brief description of the issue, and, if possible, photos of the delivered items. For in‑person orders, visit the location where you placed the order and present your receipt or digital proof of purchase.
3. Return window and method
Refunds are issued to the original payment method within 5–10 business days after we approve the request. If the refund is processed online, you will receive an email confirmation. In cases where a refund cannot be issued to the original method, we will provide a store credit equal to the order value, valid at GentleMountSignal locations or on gentlemountsignal.xyz.
4. What we refund
We will refund the full price of the items that were incorrect, spoiled, or not delivered as described. We may also offer compensation in the form of a complimentary item or discount on a future order, at our discretion. We do not refund delivery fees unless the mistake is on our side or the order was not fulfilled as requested.
5. Damaged or incorrect items
If any item arrives damaged or does not match your order, please contact us immediately with photos. We may request the return of unused portions in their original packaging for verification. We will replace such items at no additional cost or offer a refund for the affected portion of the order.
6. Non‑returnable items
Some items, such as prepared sauces, gift cards, and beverages that were opened or consumed, may not be eligible for refunds. If a beverage is non‑alcoholic, such as juice or lemonade, and delivered in an acceptable condition, it may be eligible for a partial refund at our discretion.
7. Exchanges
Exchanges are available for items that do not meet your expectations in terms of size, topping selection, or temperature. If you would like an exchange, please contact us within the return window with details of the preferred alternative. We reserve the right to determine availability and any price differences.
8. Special situations
In the event of a large order, event catering, or discrepancies across multiple items, our team will assess each case individually and provide a resolution, which may include refunds, credits, or replacements. We will communicate any decision promptly and clearly.
9. Privacy and data
We use your order details solely for processing refunds and improving our service. All personal data is handled in accordance with our privacy policy at gentlemountsignal.xyz.
10. Questions
If you have any questions about our Refund Policy or need assistance with a recent order, please contact +1 212-555-0123 or visit gentlemountsignal.xyz. Thank you for choosing GentleMountSignal for your meals in New York, United States.